Last updated: July 7, 2026
Information we collect
We collect information needed to run the store, including customer name, email address, shipping address, billing details, order contents, payment status, and customer service messages.
How we use information
We use this information to process orders, provide customer support, send order updates, prevent fraud, maintain business records, and improve the website experience.
Payments
Payments are processed by PayPal and WooCommerce payment services. PetWagWay does not store full card numbers on this website.
Analytics and cookies
Our website may use cookies and analytics tools, such as Google Site Kit, Google Analytics, Microsoft Clarity, WooCommerce cookies, and similar services. These tools help us understand site traffic, shopping behavior, and technical issues.
Sharing information
We share order information only when needed for payment processing, shipping, fraud prevention, analytics, legal compliance, or customer support. We do not sell customer personal information.
Data retention
We keep order and support records for as long as needed for business, tax, fraud prevention, and legal purposes.
Contact
For privacy questions or data requests, email [email protected].
Pet Tag Studio photos and designs
When you create a pet tag, we send your uploaded photo to our AI image-processing provider to create portrait options. Please upload only photos you have permission to use. Your pet name and phone number are added separately on our server; they are not included in the portrait-generation request.
A necessary first-party cookie keeps your design private to your browser session. Draft preferences are saved in browser storage; name and phone details are saved in tab-session storage. Unordered photo drafts are scheduled for removal after 48 hours, and artwork saved for an unfinished cart after seven days. Artwork linked to an order is retained for production and customer support. Contact us through the details in this policy for privacy requests.